Communication tips

Communication is very important in any Business.

Recently a gentleman spoke to me and wanted an air-conditioner. He spoke late in the evening
and said "My company...".  He wanted a quotation to be sent and gave his (his personal) mail-id.

Subsequently he wanted me to send a Technician to inspect the site and suggest a suitable
air-conditioner. Though I rarely do this, I did send my Technician, feeling that I stood a fair
chance of bagging an order.

Later, I did get an order from him. He asked me to send the pro-forma Invoice which I did.

A day passed and nothing happened. Later he rang me up and said that the pro-forma Invoice
was not received!!

I then found out that he is an Executive in a Chinese company.  He had not seen his mail.

If only he had told me about his company in the beginning itself and given his official mail-id
the delay could have been avoided.

Information is lifeline in business. When we talk to customers we should try to get as much
relevant information as possible which is relevant to the transaction.