Zeroing in!

Before you begin your sales talk you need to zero in.

Yesterday a customer rang me up:

Customer: Ji, muje ek ac chchahiye tha..

Me: Milagana... window ya split?

C: Split

M: Inverter ya non-inverter?

C: Ji Inverter....

M: 1 ton ya 1.5 ton?

C: Muje 1 ton ka ac chchahiye tha...

M: 3 star ya 5 star?

C: 3 star

Ha, ha. Now I have a fair idea of what is his requirement. I need to talk further to
find out if 1 ton would suffice for him....