Saturday, November 2, 2013

Do I carry grudges?

Do I carry grudes?

No, I don't. Never.

At the same time I do not like somebody (more so a customer) to carry grudges against
me for any misunderstanding or  an unknown reason (to the customer, not me).

A special discount is given to a certain category of customers. The apparent saving is around
30% in one model and only around 20% in another model which also he is going in for.

In reality I could at the most  make a 1% margin in both the items. I do not wish the customer to carry a
grudge against me that I have made a profit of around 10% or more!

This customer will be better avoided by me.