Two days back there was a call from an upcoming mall. They wanted a visicooler within about 4 hours.
I told them "No, issues. Just send me a copy of the cheque you are going to give us and I will have
the item sent to you within 2 to 3 hours."
Then they said "Our engineer wants to talk to you. We want to see the item to take measurement of
size so that we can determine whether it will fit in a particular place".
I told them that the item was not with me in my showroom and that I will have to send it from elsewhere.
Please visit our website and the dimensions are given in mm and you can quickly check out".
While on the phone I directed them to the website and the engineer confirmed the dimensions. I said: Yes.
After two hours there was a call from my showroom stating that the engineer and two others were in my
showroom wanting to see the item and measure it.
Oh, What an engineer? Maybe he is an engineer from one of the scores of engineering colleges.
Bottom-line: I lost a sale!!