Sunday, July 28, 2013

Don't know? Scratching your head may help!!!

As usual I tried jotting down my expenses for yesterday.

After writing down all the expenses, I found that there was a short of Rs.90/=

Now-a-days I hardly go out and so there is no need to open my purse often.

I gazed and gazed at the ceiling trying to recall what all I did during the course of
the day. Nothing dawned.

Then, and then, as people usually do, I scratched my head.

Ah, Ha!! Yesterday morning I stepped into my salon and had a hair-cut and paid Rs.90/=.

Sometimes scratching your head may solve your problem!!

Friday, July 12, 2013

What can Re.1/- do?

What can something worth Re.1/- do?

"Oh, nothing," you might say.

But at times something worth Re.1/- can do a lot of things, save time and money.

Yesterday I went along with my friend who had to sign a bill in a government office to
collect payment.

He took out his seal and pen and asked the clerk to give him a revenue stamp.

"The person holding the stamps is on leave" he said.

Without the stamp nothing can be done. We have to go and get a stamp from somewhere or
come again the next day.

I took out my purse and gave him a revenue stamp which I always carry for any emergency.

I was happy to see my friend looking at me with gratitude.

Tuesday, July 9, 2013

Why talk about air-craft engine to sell air-conditioners?

Well you see to sell air-conditioners you have to talk about air-conditioners, the comfort they give and so on.

But sales guys are sales guys and they often keep on talking and telling so many things.

Carrier Corporation is a wholly owned subsidiary of United Technologies. And Pratt and Whitney is a part of UT and they manufacture jet engines.

So much so when Carrier first came into India we often used to mention Pratt and Whitney jet engines and that Carrier is a part of United Technologies and so on.....

A truth, but not the whole truth. But it worked in many cases!!

A quiz: What is the relationship between A and AK ??!!

Sunday, July 7, 2013

Sometimes declining to serve is also service...!!

A customer rang me up and requested that air-conditioners in their office may be seen and offer
for maintaining them on a contract be tendered.

I went and discussed with them. I came to know that they have a number of <1 ton units which
are not in the current line of manufacture with them. It has been my experience that these machines
cannot be repaired once they go out of order.

And then they had a fairly large number of units which are all more than 7 years old. Well, these had
IMHO outlived their useful life and in the verge of being replaced in case they go out of order. Spares for
such units are not, one could even say not-at-all available.

So, I wrote to them saying that I desist from giving an offer for service. As and when they fail they could be replaced.

It used to be a joke that business means somehow getting the other man's money into our pockets. It is no longer a joke and people resort to this these days.

What is the point in my telling tall stories and collecting some money from them and later trying to wriggle out of difficult issues like non-availability of spares and so on?

Sometimes declining service is also service.