Thursday, May 30, 2013

Take only what is due to you....

I note down my daily expenses meticulously.

A few days back, I had hardly done one or two purchases and the next morning when
I jotted down my expenses, I found that I was short of Rs.500.

I raked my brains but could not figure out where I had spent a sum of Rs.500.

Two or three days later I went to the petty shop from where I buy bread regularly.

The moment she saw me, the shopkeeper immediately handed me a 500 rupee note saying
that I had handed over a 1000 rupee note and had vanished after she had given change for 500
and had herself gone to the next shop to change the 1000 rupee note!!

These days this is a very rare gesture. There is a proverb in Tamil which says: "Ainthil valayathathu
Imbathil valayuma?"  A rough translation could be that habits die hard.

I at once knew that this lady and her husband will always do only fair business. 

Needless to say, nowadays, I try to patronise that shop as much as I can.

One's hard earned money will always come back.

Tuesday, May 28, 2013

You may play tricks - but never be tricky.

We were on the lookout for a good microwave oven.

We chose one in a huge showroom but did not buy it then and there.

A few days later we went to an exclusive showroom of the Brand and wanted that model number.
They didn't have it, but said they would get in a week or so later and supply after phoning us. Since we
were not in a hurry we accepted. But even after ten days there is no phone call.

Yesterday we happened to pass by another exclusive showroom of the same Brand and we walked in.
They too did not have that model but suggested another model which we were ready to take. They said
they would check up and confirmed one piece was available. We swiped the card.

Immediately, much to our chagrin, they said the piece is not there but they would source it and send it to
us the next day. I said okay.

The proper way of playing this trick would have been for them to tell us that it is not in stock but that they
would source it and supply within a day or two. Everything would have been fine.

The next day they never phoned me. When I phoned the guy said he would get back in five minutes.
Two hours later when the climate it hot and when my mood is hot, he does not pick up the phone.
When I get them on the landline they say they will give tomorrow!!

I have two questions:

(1) Who will teach them proper customer service??

(2) When will companies stop bringing in umpteen models, so that items could be readily given??

Thursday, May 2, 2013

The mark of a confident salesman

Recently we visited a leading retail showroom in Madipakkam to check out the latest models
of washing machines and driers.

I could easily make-out that the salesman in charge of the washing machines was pretty sure within
a minute of our beginning to converse with him that we are not going to buy a machine that day.

His knowledge about washing machines was quite admirable. He patiently explained the features of
the various machines and tried to assess what combination of washer and drier would suit our requirements.

By helping a customer with profuse product knowledge, a good salesman can easily gel with the customer
and ensure that he gets the business when the customer is ready for the same!