Saturday, April 6, 2013

Voluntary Discount offer

A customer rang me up for a particular air-conditioner.

He finalised the order without haggling and said that he would come with the cheque to my office.

On his furnishing the address I found to my surprise that his company is the one to whom we have
entrusted the job of shifting my daughter's house from US to Chennai.

I wrote back telling him: 'We are your customers even before you became ours!'

Having said that, I voluntarily reduced the price at which the deal had been struck as a goodwill

Business is business, but remember, it is all about building long-lasting relationship.

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