What is professionalism?
She never went to Harvard. She never went to Ahmedabad. But she is a thorough professional.
She is my doctor's assistant.
When you ring up for an appointment, she will explain that the doctor is available
on all working days except Wed and Thur from 10 to 1 p.m.and on Wed and Thur
from 5 to 7 p.m. You will have to take an appointment and on the appointed day
your turn will be on first come first served basis. The doctor will only see a fixed number of patients on any given day.
On the appointed day, either at 9 a.m.or at 4 p.m. she will ring you up and ask
you whether you are expected to come for the appointment!
During the consulting hours, she will strictly follow the first come first serve order.
No fear. No favouritism.
I praised and congratulated her on her work. She said: "Thanks. Unfortunately people take an appointment, but never turn up. If only they have the courtesy to inform me that they are unable to come, I could allot another patient. So many of them are waiting."
Moral of the story: Stop blaming others all the time, introspect!!
(More on this tomorrow)