Friday, December 27, 2013

ISO and all that...

ISO and all that....

Why go for ISO certification and frame the certificate and hang it?

All we have to do is have an ISO attitude.

Yes, ISO.  In Search of Orderliness.

We used to go to a scan centre for our annual medical check-up. The place is spic and span. The staff are courteous. They give a check list with us so that we are sure that all the necessary tests have gone through. Very good indeed.

This year we went to another branch of the same scan centre which is closer to our house. Well, the place is spic and span.

But, what about the other things. The staff were quarreling with some customer, fighting between themselves....  They didn't give any check list. Their feed-back box was in place. However it was full of feedback slips! Nobody had cared to look into them. I can go on. These are of course small things....

In life, if we take care of the pennies, the pounds will take care of themselves. Yes, figuratively!!

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