Thursday, April 23, 2015

Interesting customer-salesman dialogue!!

Customer: I want to buy a 1.5 ton window air-conditioner.
After explaining,
Customer: What is the price?
Me: Rs. xxxxx for the air-conditioner, Rs. xxxx for the stabilizer...
Customer: You mean, you are going to charge for the stabilizer?
Me: Yes, ...
Customer snaps the line.
(1) Customer is happy he has not been taken for a ride.
(2) I am happy that I need not incur a negative margin on sale!!
This is what management jargon would say: Win-win situation !!

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