Tuesday, June 26, 2012

Work and Workmanship

Most workers complete the work given to them. But only a select few can display their skill
and workmanship in performing a particular job.

I took delivery of our Madipakkam flat last year and we occupied it. The doors are fitted with
Godrej knobs with self-locking mechanism.

After about a month or so, one of the doors got locked. Though I had the key with me, it would
not open. I preferred a complaint with the builder but even after three or four days they could not
attend to it.

It is then that I remembered a person who had his workshop in the same street where we had
our workshop in Sripuram. We had purchased an old Godrej safe and he repaired and painted it.
He was a very good workman and was also a franchisee to Godrej, servicing their locks and sometimes
attending to bank lockers to break open the locks and replace them. Yes, at times one forgets where
he or she had kept the locker key. It happened to me too once!

I rang up Godrej and asked them to give me his phone number which they readily did. I rang him
up and he came within hours. He broke open the lock within minutes and also explained why it
had got stuck. There was some foreign material (traces of paint) inside. It was not properly fixed
in the first place. He charged me Rs.300 which I gladly gave. He also advised me that Godrej
would give a free replacement. I informed this to my builder and they took the defective one and
replaced with a new one.

Now that is what I call: WORKMANSHIP.

1 comment:

  1. Dear Sir...continuing with the exchange of info reg. FPs that you began in my blog...I have a Mhatre Writer in my collection and have reviewed it briefly here...

    Jayasrinivasa Rao